Quick answers about ordering, shipping, assembly, returns, and warranty. Can't find what you need? Contact us.
Most in-stock items ship within 1–2 business days and arrive within 5–7 business days via standard ground shipping. Larger furniture, like desks and chairs, may take a bit longer due to white-glove delivery scheduling. See our Shipping & Returns page for full details.
Yes — any order over $200 ships free to addresses in the contiguous United States. Smaller orders have a flat shipping fee calculated at checkout.
Most accessories and lighting arrive ready to use. Desks and chairs require some assembly, typically 20–40 minutes with the included tools and instructions. White-glove assembly is available at checkout in select metro areas.
You're covered by our 30-Day Guarantee. If something isn't right, contact us within 30 days of delivery for a return, exchange, or refund.
Start a return by contacting our support team — see Shipping & Returns for the full process, including how return shipping is handled for large items.
Coverage varies by category — frames, motors, and mechanisms are typically covered for several years. Visit our Warranty page for specifics on each product type.